FAQ

Orders are typically processed within 1 to 2 business days. Once your order has shipped, you’ll receive a confirmation email with tracking details.

Yes. We offer free standard shipping on orders over $75.

At the moment, Motion ships within North America. We’re working on expanding that and hope to offer broader international shipping in the future.

If your order hasn’t shipped yet, we’ll do our best to help. Reach out as soon as possible through our contact page and include your order number.

Once your order ships, you’ll receive a tracking link by email. If you can’t find it, check your spam folder or get in touch and we’ll help you locate it.

We accept returns within 30 days of delivery on unworn items in original condition.

We don’t process direct exchanges at this time. The easiest option is to return the original item and place a new order for the size or colour you want.

Visit our returns page and follow the steps there. If you run into any issues, contact us and we’ll point you in the right direction.

Once your return is received and inspected, refunds are typically issued to your original payment method within 5 to 10 business days.

Most Motion pieces are designed with an athletic but easy fit. Close enough to move well, relaxed enough to layer. If a product fits differently, we’ll note that on the product page.

Yes. You can find a size guide on each product page, along with fit notes where relevant.

That’s the idea. Motion is built for trail runs, hikes, weekend trips, and the rest of the day that follows. We focus on pieces that feel technical enough for the outdoors without looking overly specialized.

We use a mix of performance fabrics, natural fibres, and lower-impact materials depending on the product. You’ll find fabric details listed on each product page.

We’re thoughtful about the materials we use and aim to prioritize durability, repeat wear, and lower-impact options where possible. We know this is ongoing work, and we’d rather be honest about that than overstate it.

Always check the care label first. In general, we recommend washing cold, avoiding high heat, and air drying when possible to help extend the life of your gear.

Some pieces may be dryer-safe on low, but we usually recommend skipping high heat to help preserve shape, stretch, and fabric performance.

You can reach us through the contact page and we’ll get back to you as soon as we can.

We aim to reply within 1 to 2 business days.

Motion is currently online only.